Customer Accounts

The problem: every day a few customers message you just to ask where their order is, and each one costs you minutes of looking things up and typing an answer the shop already knows.

The first screen a customer sees after signing in: a friendly overview of her account. Her most recent orders sit at the top with their status, next to a few key figures and quick links to everything else in the Account area, so she answers her own question in seconds instead of writing to you.

How to use it

1. Sign in and open Account from the storefront menu.
2. The dashboard opens on an overview of recent orders and account highlights.
3. Use the links to jump to orders, profile, addresses, favorites, rewards or the wallet.

The problem: a customer changes her phone number or email and nobody tells you. Delivery calls go to a dead number, order updates land in an abandoned inbox, and fixing it means she has to message you and you have to edit her record by hand.

Where a customer keeps her own details current, with no help from your staff: her name, email and phone, her password, and her profile photo. It is also where she can permanently close her account if she chooses to.

How to use it

1. Open Account → Profile.
2. Edit the name, email or phone and save; changing the email asks the customer to confirm it again by clicking a link sent to the new address.
3. Change the password by entering the current one and a new one.
4. Upload a profile photo, or remove the current one.
5. To close the account, open the delete section, confirm with the password, and accept the warning.

Please note: deleting an account is permanent and cannot be undone, so it always asks for the password first. Past orders are kept for accounting but stripped of personal details.

The problem: a returning customer has to retype her full address at every checkout. Each retype is a fresh chance to mistype the delivery details, or to lose interest and walk away before paying.

A personal address book. Customers save as many addresses as they like (for example Home and Work) and mark one as the default that is pre-filled at checkout, so a repeat purchase goes through in a couple of taps, while the mood to buy is still there.

How to use it

1. Open Account → Addresses to see the saved addresses.
2. Click Add address and fill in the name, phone and full address.
3. Save the address; it is now available to pick at checkout.
4. Set any address as the default, or edit and remove addresses at any time.

The problem: a shopper adores a piece but is not ready to buy today. She closes the tab, forgets where she saw it, and a sale you nearly had quietly dies in a lost browser tab.

A saved list of products a customer loves but is not ready to buy yet. She taps the heart on any product as she browses, then comes back to one list to compare, revisit or remove them: a direct path back to your products that turns hesitation into a later sale.

How to use it

1. Tap the heart on any product to save it to favorites while browsing.
2. Open Account → Favorites to see everything saved in one place.
3. Click a product to revisit it, or remove it from the list when no longer wanted.

The problem: a repeat customer has no visible reason to choose you again over the next boutique, and running a rewards scheme by hand, with punch cards or a spreadsheet, is work you do not have time for.

A rewards page where customers watch their points grow and see exactly which orders earned them. Points build up on their own when orders are paid, and if you let customers turn points into store credit, they do that themselves straight from this page, with nothing for you to track or apply.

How to use it

1. Open Account → Loyalty to see the current points balance and history.
2. If you let customers turn points into store credit, she enters or picks how many points to redeem.
3. She confirms; the points become store credit that is ready to use at checkout.

Optional module: switch Loyalty on or off under Settings → Features. Points already earned always stay spendable even when new earning is turned off.

The problem: when something goes wrong and you refund to a card, that money leaves your shop for good. And when a shopper wants to give an abaya but dares not guess the style or size for someone else, there is nothing to hand over except cash.

One wallet page that brings together a customer's spendable balance and everything to do with gift cards. Money from a refund can become store credit she spends with you again, instead of drifting back to her card; and from the same page she can redeem a gift-card code, buy a card for herself or as a gift, and track the cards she has bought, each card in someone else's hands a new customer for you.

How to use it

1. Open Account → Store Credit & Gift Cards to see the balance and history.
2. To add credit, enter a gift-card code in the redeem box; its value is added to the balance.
3. To buy a gift card, pick an amount, choose whether it is for you or a gift (with the recipient's details), and pay.
4. Scroll to Your gift cards to find the cards you bought, each with its code and an Active, Used or Expired status.

Optional module: the gift-card buying and redeeming surfaces switch on and off under Settings → Features. Store credit from refunds always stays spendable.

The problem: you send order updates by email, but plenty of customers barely open their inbox. The update goes unread, and the "did my order ship" question arrives in your messages anyway.

Where a customer chooses how the store reaches her with order and account updates, channel by channel (such as SMS, WhatsApp or Telegram). She saves her number for the channel she actually reads, or links her Telegram, and updates land where she will really see them.

How to use it

1. Open Account → Notifications.
2. Turn each channel on or off and enter the contact details it needs.
3. For Telegram, use Connect Telegram to link her Telegram in one step.
4. Save; updates then arrive on the channels the customer chose.

Please note: a channel only appears here once the store has set it up, so customers see exactly the options that are actually available.

The problem: a customer who finds your offers too frequent has two blunt tools: the spam button, which hurts how every inbox treats your mail, or an unsubscribe she fears will silence her order emails too.

A simple, dedicated page for one choice: whether the customer wants marketing emails such as newsletters and offers. Order and account emails are never affected, so she can opt out of promotions gracefully and still get every receipt, and you stay on the right side of anti-spam expectations.

How to use it

1. Open Account → Email preferences.
2. Switch marketing emails on to opt in, or off to opt out.
3. Save; the choice takes effect right away and keeps any newsletter sign-up in step.